This is a very legitimate question that some people fail to ask when shopping for a massage chair.
How much is the extended warranty?
How long does the warranty actually last?
And probably the most important question of all, what happens if something goes wrong and I actually need service?
Luckily for our customers, if you purchased your massage chair from us, most likely you already received an extended warranty without paying extra for it.
We have been including extended warranty coverage along with our TRUE white glove delivery service, and we will continue doing so for the rest of this year.
That is one less thing for you to worry about.
But Here Is the Truth About Massage Chair Warranties
Unfortunately, there is no trick or life hack when it comes to warranties.
It really comes down to whether the manufacturer honors the warranty when you actually need it.
A lot of companies sell massage chairs with warranties. Some have very impressive warranty terms on paper.
But here is the problem.
You usually do not find out how good that warranty really is until something breaks.
It is a little like car insurance.
On paper, the policy may say it covers this and that. But when you actually get into an accident, the real question becomes, how does the insurance company actually handle the claim?
Does someone answer the phone?
How long does it take?
Do they actually send someone out?
Do they have parts available?
Are they easy to work with?
That is when you really find out what you paid for.
The same thing applies to a massage chair warranty.
What Good Warranty Service Should Look Like
Another thing that really separates us from other massage chair stores is that we do not just offer in house white glove delivery.
We also have our own in house technicians.
That makes a big difference.
Your manufacturer does not honor the warranty?
We will be out there to take care of it.
The manufacturer covers the warranty but tells you the service lead time is two months?
Ridiculous.
We can potentially be out there the same week.
That is a completely different experience from buying a massage chair online and then being told to contact the manufacturer yourself when something goes wrong.
You spent thousands of dollars on a luxury massage chair. You should not feel like you are on your own after the sale.
The Warranty Is Only One Part of the Equation
When you are comparing massage chairs, I think people should look beyond the warranty number.
Someone may advertise a five year warranty.
Someone else may advertise a three year warranty.
At first glance, five years sounds better.
But what good is a five year warranty if getting service takes forever?
What good is a warranty if you have to spend hours calling different departments?
What good is a warranty if the company does not have the parts available?
And what good is a warranty if nobody locally knows how to work on the chair?
This is why I always tell people to look at the entire picture when buying a massage chair.
Look at the chair.
Look at the manufacturer.
Look at the warranty.
Look at the company selling it.
And most importantly, look at what happens after you hand over your money.
Why We Hand Pick the Models in Our Showroom
Knock on wood, the massage chair models we currently have on our showroom floor have not called for warranty service yet.
And hopefully they stay that way.
But there is a reason we are careful about what we put on our showroom floor.
We do not just look at a specification sheet and decide that a chair sounds good.
We research the models.
We test them.
We assemble them ourselves.
We get our hands on the actual chairs.
We feel the materials.
We look at how they are built.
We pay attention to the quality and construction.
We want to know what we are selling before we ask our customers to spend thousands of dollars on it.
That is especially important when you are shopping for a luxury massage chair.
There are a lot of massage chairs on the market today. Some look impressive online, have a long list of features, and come with a big warranty printed on the website.
But buying a massage chair is not just about counting features.
You are buying the entire experience.
That includes the chair, the manufacturer, the retailer, delivery, installation, warranty, service and what happens years after the purchase.
So How Much Is an Extended Warranty?
For our customers, you may not have to worry about paying extra for one.
We have been including extended warranty coverage along with our TRUE white glove delivery service, and this will continue for the rest of this year.
And we are not talking about simply dropping a large box at your front door.
Our white glove service means our team handles the delivery, brings the massage chair into your home, assembles it, places it where you want it, teaches you how to use it and cleans up the boxes and trash.
Then if you ever need service, we also have our own in house technicians.
That is the part I think people sometimes overlook when comparing massage chair prices online.
A cheaper price is not always a cheaper purchase.
The Bottom Line
Warranty is something that can be abused and lied about.
You can put almost anything on a website.
But when the time comes and your massage chair actually needs service, that is when the truth comes out.
We cannot control what a manufacturer does.
What we can control is what we do.
We answer the phone.
We stand behind what we sell.
We have our own in house technicians.
We provide TRUE white glove delivery.
And when something needs to be taken care of, we want to take care of it.
That is how we believe a local massage chair company should operate.
You are not just buying a massage chair from us.
You are buying from a local company that expects to be here after the sale.
If you are looking for a massage chair in Orlando and want to compare models, warranty coverage, service and long term ownership before making a decision, come visit our showroom and try the chairs for yourself.
Ask the uncomfortable questions.
Ask what happens if something breaks.
Ask who actually services the chair.
Ask how long you might have to wait.
Those questions are just as important as asking how good the massage feels.
