What exactly does “white glove delivery” mean?
And more importantly...
How long am I actually going to wait for my massage chair?
I get these questions all the time, so let me explain how we do it at Orlando Luxury Massage Chairs.
What does “true” white glove delivery mean?
We emphasize TRUE white glove delivery because we do not use a third party to deliver and assemble your massage chair.
We do it ourselves.
There is nothing wrong with using a third party. In fact, it makes perfect sense for many large retailers. When you are moving huge volumes of furniture, appliances and other heavy products, using a professional delivery network is a practical way to handle that volume.
For us, it makes more sense to do the opposite.
We are not moving hundreds of chairs every day.
We can take the time to personally handle each delivery.
And believe me, a massage chair is not exactly something you want treated like a refrigerator being dropped off at your front door.
Why does assembly matter?
Most massage chairs are not extremely difficult to assemble.
But there is a difference between “I can probably put this together” and “I know exactly how this chair is supposed to go together.”
If it is your first time assembling a massage chair, there can be moments where you are thinking...
“Is this supposed to slide in?”
“Am I supposed to hear that click?”
“Why isn't this fitting?”
“Am I forcing this?”
“Did I just break something?”
LOL.
The chair may come with instructions, but you are still the one looking at those instructions for the first time.
We have assembled these chairs many times.
We know what we are looking for during assembly and inspection, and we know the things that can be easy to miss.
That is a big part of why I believe delivery should not simply mean getting the box to your house.
We have heard some interesting delivery stories
I have had customers call us after purchasing a massage chair somewhere else and tell us some pretty crazy stories.
One customer basically called us saying:
“I was in the shower. They rang the doorbell, left the chair in my driveway and left. What am I supposed to do?”
That is not exactly the experience most people imagine when they hear the words white glove delivery.
And then you have the other situation where someone is standing there with the assembly manual trying to figure out the same thing you would be figuring out if you were assembling it yourself.
That is where our approach is different.
So how long does it take?
Our usual lead time is around 2 weeks or sooner, depending on the model and current inventory.
Once we receive your massage chair, we communicate with you and schedule the delivery rather than passing your information along to another company and waiting for someone else to contact you.
Our goal is simple.
Get the chair to you.
Bring it inside.
Put it where you want it.
Assemble it properly.
Make sure everything is working.
Show you how to use it.
Clean up the packaging.
And leave you with a massage chair that is ready to enjoy.
That is what I consider true white glove massage chair delivery.
Not just delivery.
Not just dropping off a giant box.
Not just leaving you with an assembly manual.
We personally handle it from our showroom to your home.
Buying a massage chair in Orlando?
If you are researching a massage chair in Orlando, Florida, delivery should be part of the conversation before you make your purchase.
Ask who is actually delivering it.
Ask who is assembling it.
Ask whether they will bring it into the room you want.
Ask what happens if there is a problem during delivery or assembly.
And most importantly, ask who you are actually going to be dealing with after you buy it.
Because spending several thousand dollars on a massage chair is a big purchase.
The experience should not end when the credit card is charged.
That is why we take our delivery seriously.
About 2 weeks or sooner.
And when your chair arrives, we will be the ones bringing it to you.
